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SHOPPING - FAQs

1. Order Placement Related:


I have placed an order. When will my items be delivered?

The Cards will reach you 10 to 14 days from the date of placing the order. This includes order processing and delivery time.


How can I find the status of my Order?


Please write to support@cryamerica.org to check the status of your products order.


How can I change the details of my Order?


Please review your order before submitting it. Once an order has been placed and you would like to make changes to it, you may do so but within 24 hours.  Write to support@cryamerica.org , indicating the details of your order and what would you like to change along with your personal contact information. You may also call the CRY America office 339-235-0792 at the earliest.


What if my address or phone number changes before the order gets delivered?


In such cases we would sincerely appreciate your immediate response (within 24 hours) so that the order is processed and delivered as per your requirements, minimizing any additional expense. Email us at support@cryamerica.org stating your earlier address and the revised address to dispatch your order. We also request you to email us you personal contact information, so that we can service the order better. You may also call the CRY America office 339-235-0792 at the earliest.


Can I cancel my order? Can I change my order?


You may cancel or change your order within 24 hours from the date of placing the order. However, once you have placed the order and your payment is realized, the order is promptly processed and dispatched to you. Therefore, it is generally not possible to cancel or modify an order once it has been dispatched. However, if your order has not yet been dispatched and you need to cancel or modify it, please contact us at support@cryamerica.org and we will determine if it will be possible to halt the fulfillment of the order. Please do indicate the details of your order along with your personal contact information.


What are the different payment options available? Can I change my payment option for the order placed?


Payments for the products are to be made via credit cards through the payment gateway set up on this website. You can pay through a VISA or MASTER credit card. The payment option cannot be changed once the order has been confirmed.


What are the shipping charges for deliveries in the US?


Deliveries by Ordinary mail are charged @ $1 per pack. Please multiply postage charges according to the total number of packs you have ordered. Delivery charges are to be paid along with the payment for the cards/ products. The cards will reach you within 14 days.
Deliveries by Express mail are charged @ $2 per pack. Please multiply postage charges according to the total number of packs you have ordered. Delivery charges are to be paid along with the payment for the cards/ products. The cards will reach you within 7 days.


What are the locations you deliver to? Can I ask for cards to be delivered outside the US?


Deliveries can be made to any city or location within the USA only. We do not undertake product/ card deliveries outside the USA


Is there any minimum order quantity that I need to place?


Yes, we request for minimum orders of 2 packs of cards as this is more cost effective for us.


Will my contribution through the purchase of cards be tax deductible in the US?


As per IRS 501c3 non profit rules, contributions in relation to product sales are not applicable for tax exemption in the USA. CRY America will issue you a non 501c3 receipt for your products purchase.

 

2. Product Discounts and Customization related:

 


I would like to get my name and address printed on the cards? Can I have my signature on the card? Can I have my Company’s logo on the card? Is this possible? Is there an extra charge? How long will it take?

Customization of Cards with a special inside message of your choice is charged at $10 per 200 cards. Customization of cards can include your special message along with your name or signature. It could also include your Company’s name logo and message inside the card. Customization of the envelopes with your return address on the top left corner is also charged at $10 per 200 envelopes. This customization can be done in any single color of your choice. Should you require the customization to be done in more than one color; a flat fee of $20 for the entire order will be charged.


Do I get a discount for larger orders?


Yes, we offer the following discounts:

  • Discount of 10% for orders in excess of 1000 cards.
  • Customization charges are waived for orders in excess of 2000 cards.


To place your customized order, please email tosupport@cryamerica.org with your quantity, the code and description of the greeting card. Please do mention your name, contact details.

 

3. Order Delivery Related:

 


What should I do if my order has not been delivered within 14 days?

  • If the cards do not reach you within 14 days of placing the order ….pls write to support@cryamerica.org or call the CRY America office 339-235-0792 at the earliest.
  • In the unlikely event of cards not reaching you within 2 weeks and you do not want the cards anymore, you have the option of canceling the order & we will refund the money.


What should I do if my order is partially delivered?

  • If you have received incorrect items or if you believe that part of your order is missing, please send us an email to support@cryamerica.org. In your message indicate your name, address, telephone number and provide as much detail as possible about the situation.
  • If you should receive a product other than the one you ordered or part of your order is missing, then the missing items will be sent to you at no additional charge.


What should I do if I get something else instead of my order?

If you have received incorrect items, please send us an email to support@cryamerica.org. In your message indicate your name, address, telephone numbers and provide as much detail as possible about the situation. If you have received a product other than the one you ordered, the correct product will be sent to you at no additional charge or a full refund (including shipping costs) will be made. The incorrect items will have to be returned to us before the replacement order is processed.

 

4. Product Related:

 


The cards reached me in a damaged / defective condition. What should I do?

  • If you have received a damaged/ defective item, please send us an email to support@cryamerica.org In your message indicate your name, address, telephone numbers and provide as much detail as possible about the situation.
  • CRY America will replace items damaged in transit [from the CRY America office/ warehouse to your delivery address] assuming a comparable replacement is available, or provide you with a full refund, including courier costs.
  • The damaged product(s) will have to be returned to us before the replacement order is processed.


I don’t want the cards I ordered. What do I do? Can I return the cards?


You may cancel or change your order within 24 hours from the date of placing the order. However, once you have placed the order and your payment is realized, the order is promptly processed and dispatched to you. Therefore, it is generally not possible to cancel or modify an order once it has been dispatched. However, if your order has not yet been dispatched and you need to cancel or modify it, please contact us at support@cryamerica.org and we will determine if it will be possible to halt the fulfillment of the order. Please do indicate the details of your order along with your personal contact information.


I wish to give my feedback on the product. How may I do so?


Yes, we value your feedback. Please write to us at support@cryamerica.org.

 

5. CRY America related:

 


Why should I buy CRY America cards?

  • CRY America is CRY, Child Rights and You America Inc., a non-profit organization registered in the USA that works towards restoring basic rights to underprivileged children, especially Indian. CRY America works to ensure these rights to all categories of underprivileged children, who could be street children, girl children, children bonded in labor, children of commercial sex workers, physically and mentally challenged children and children in juvenile institutions
  • At CRY America, we believe in creating peoples' movements to make a lasting difference to underprivileged children. We believe that each of us, as individuals and organizations, can contribute. All it takes is the belief that “Change is possible, because I'll make it possible”. CRY America's strength therefore lies in its supporter base -- volunteers, donors and partners who have come together to change the situation of underprivileged children.
  • We believe in the power of collective action. Experience has shown us that when ordinary people - people like you and me - join hands, there is no problem we can't overcome and no task that is too difficult.
  • Join the movement for child rights -- purchase CRY America Greeting Cards today! Become a supporter and spread the word about CRY America to your friends, colleagues and relatives. You may use this presentation to spread the word  


How does CRY America use the money that is generated from the sale of these cards?

  • CRY America provides high-engagement philanthropy to development initiatives focused on children’s rights in India and the USA.
  • We channel the concern, goodwill, time, money, skills and civic responsibility of individuals and organizations in the U.S. towards child development initiatives. The idea is to create effective grassroots change movements that will empower marginalized communities to build sustainable futures for their children.
  • The initiatives we support work at the grassroots-level to restore basic rights to children. We select them on the basis of their track record, the issues they work with and the impact on the communities they work with. We support them in various ways through funding, training, networking with similar organizations, and advocacy.
  • We work closely with CRY, an Indian child rights NGO that has, over the past 25 years, developed highly effective systems for selecting, planning, monitoring and evaluating such interventions.
  • CRY America operates with impeccable standards of trust, transparency, equality and accountability. We report periodically to all our supporters donors and volunteers on our activities and supported projects through newsletters, annual reports and our website www.cryamerica.org. Read detailed information on all supported projects.


What is CRY America’s Vision?


A world where every child enjoys his or her rights and where every person pledges his or her particular strengths, working in partnership towards the common cause of child rights.

 

6. Shopping and Payments related:

 


Shopping online is simple, convenient and safe. Here's what you have to do:

  • Browse the range of cards. When you find something you like, click on the Buy now link below the thumbnail. To see more details, select the image.
  • Your selections will be displayed and you can edit or delete items
  • Click on Add to Cart and the Cart will be displayed. Check this carefully and confirm that it is correct.
  • To finish shopping, click on the Shipping Details link or you can browse the products to continue shopping further.
  • Fill in Your personal details, shipping details and the credit card information.
  • Click on checkout. The order will be processed and a You will get an immediate confirmation of your order with status of your order. You will also receive an email message with an order number.


Do I need any special hardware or software to shop online? How will I know this?


No. But if this is the first time that you are doing any online transaction involving use of a credit card, you need to ensure that the transaction is secure. Upgrade to the High Encryption Pack.

How will I know this?


In Microsoft Internet Explorer, select on "Help" from the menu options. Select "About Internet Explorer" to find the cipher strength (encryption level) of your browser. If the cipher strength (encryption level) support is less than 128-bit, you may want to upgrade your browser.


Is it safe to give my credit card details online?


Sure it is. We adopt stringent security measures to ensure that critically sensitive information, such as your personal information and your credit card details, are protected. These measures include the following:

  • All your personal information is encrypted before it is transmitted over the Internet. This guarantees that your information is inaccessible to any third party.
  • We use industry-standard SSL (Secure Sockets Layer) Encryption Technology for data encryption.
  • We have been certified as a VeriSign Secure site. Verisign is a leading US-based Net Authentication Agency which certifies that a site's transactions are secured by SSL encryption.


How safe is my personal information with CRY America site?


We are committed to protecting your personal information with us. For more details, please do read our Privacy Policy.

CRY America is the sole representative of the CRY name & trademarks in the USA. CRY America is a 501c3 registered organization and all donations to CRY
America are tax-deductible. CRY America, PO. Box 850948, Braintree, MA 02185-0948. Tel. 339-235-0792 and 617-959-1273.
Email: support@cryamerica.org
 
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